If within one year from the date of purchase, this product fails due to a defect in material or workmanship, Phoenix will repair or replace the product, or necessary components.
To have the Phoenix device or a part repaired or replaced under warranty, it must be returned with freight prepaid to Phoenix headquarters. This warranty does not apply to damage that Phoenix determines to be from repairs made or attempted by anyone other than Phoenix authorized personnel, misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents.
This warranty excludes:
- Damage caused by accident, abuse, mishandling, or transport.
- Units subjected to unauthorized repair.
- Units not used in accordance with Phoenix care instructions.
- Damage exceeding the cost of the product.
- Deterioration of the delivered product resulting from abnormal storage or safeguarding conditions on the client’s premises.
- Failure to provide the dated proof of purchase.
Phoenix does not authorize anyone, including, but not limited to, retailers, remote purchasers or the subsequent consumer purchaser of the product from a retailer to obligate Phoenix in any way beyond the terms set forth herein.
This warranty does not cover damage caused by misuse or abuse, accident, liquids including but not limited to water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions, loss of use during the period the product is at the Phoenix repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of Phoenix.
This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty. Phoenix shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective materials are not available, Phoenix reserves the right to make product substitutions in lieu of repair or replacement.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to the sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified without the prior express and written consent of Phoenix, Inc.
This warranty provides you with specific legal rights. You may have additional rights, which may vary from state to state. Because of individual state regulations, some of the above limitations and exclusions may not apply to you.
This warranty is effective for all Phoenix products purchased through a Phoenix website within the timelines covered. Any modifications or adaptation to enable it to operate in any other country are not covered under this warranty.