Welcome to the official website of Phoenix, the #1 massage gun by Hyper-Phoenix

Shipping Policy

 

 

Please see our FAQ page for more information

Sustainable shipping

We believe it is important to be able to offer you the best quality items at affordable prices, as well as FREE standard shipping, while minimizing our carbon footprint. It is known that express or next day shipping are large contributors to the carbon emissions worldwide and the climate crisis. While standard shipping is a little longer then express, we think it is an important step in lowering our carbon footprint and impact on the environment. 

Thank you for supporting sustainability.

How much is worldwide shipping?

We deliver FREE* world-wide standard shipping. Delivery is fast and straightforward. Please take note of the information regarding methods of payment, delivery costs and delivery times for international orders. For additional questions, please contact us.

*Costs and free delivery.

How long does shipping take?

How long the delivery will take depends on the method of delivery you selected.

Please check the details in the shopping cart on the Payment and Shipping page. There, you can select between various shipping companies and see how long the estimated delivery times are for your order.

  • Within the EU and US, deliver usually takes 10 to 14 working days.
  • For deliveries outside the EU and US, deliveries usually take 14 to 20 working days. Please note that the delivery time depends on the delivery method you selected.

We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.

No investigation request can be made when in the delivery is transit. You can, however, sometimes follow the status of the delivery on-line, depending upon shipping company concerned.

Do you offer express delivery?

Yes, DHL is our logistics partner for an inexpensive and secure international delivery service.

A small surcharge will be made for this. This service is valid worldwide. More exact information can be seen during the ordering process when the delivery method is selected.

Will I get a tracking number?

All orders are fulfilled the same day as order. You will receive a shipping confirmation email with a link to your tracking number. Please allow up to 3 business days for this tracking code to activate.

Please note: We cannot send to PO BOXES, please ensure a street address is supplied.

What if I entered the wrong address?

If you have entered the wrong address for delivery please be sure to contact our customer service team as soon as possible, and we will endeavor to correct it prior to dispatch.

Please contact info@hyper-phoenix.com with the correct details and order number.

Unfortunately, if your order has already been shipped, we are unable to change the address or delivery destination. Due to this error unfortunately, we are unable to refund the order. If this is occurred please contact your local post office to redirect this parcel to your correct address. 

*Please be sure to enter the correct and full address at check out in order to avoid delivery issues or undeliverable orders.

Please don't hesitate to contact our customer service team info@hyper-phoenix.com if you have any questions or concerns. We are here to help. 

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Secure Payment

We have chosen to entrust the management of our online payments to Stripe and Paypal.

100% Secure Payment

Satisfied or Refunded

We offer the Satisfied or Refunded for 14 days after delivery of the items! Contact us if you need help.

1 Year Warranty

Premium Delivery

Your order will be shipped within 48 hours and delivered to your home between 10 to 14 days.

Free Worldwide Shipping