Except in exceptional cases, the withdrawal period available to you is 14 days and begins to run from the date of receipt of the product. This right is exercised by returning the product without you being obliged to justify the reasons, against exchange or refund.
The right of withdrawal does not apply to products consisting of perishable goods (e.g. flowers, food, magazines, etc.), goods for intimate or sanitary use (e.g. masks, sanitary towels, etc.), dangerous or flammable products, gift cards, downloadable software, discounted products, as well as any other product identified on the Site as non-exchangeable and/or non-refundable.
Methods of Withdrawal.
If you want to withdraw from your purchase within the time limit, you must first send an email to firstname.lastname@example.org in which you express your intention to withdraw from your purchase, specifying your first name, surname, delivery address, home address, order number, receipt or other proof of purchase. Phoenix will respond within a maximum of 48 hours by assigning a ticket number/tracking, with instructions for return. If your request is approved, the products must be returned intact and complete in their original packaging (with the labels with their references), and must not have been used.. The shipping costs for the return as well as any possible customs clearance, storage and processing of the file, are entirely at your expense. product returns should be sent to Phoenix, Quai de l'Ile 13, 1204 Genève, Switzerland. Upon receipt, the returned product will be inspected and you will be informed of its receipt by email, as well as the result of the inspection.